Terms of Service
Last updated: September 25, 2026
1. Acceptance of Terms
By accessing or using the Contrie API and website, you agree to be bound by these terms. If you do not agree, do not use the service.
2. Service Description
Contrie provides a web extraction API that returns structured data, readable markdown and signed evidence for a URL you supply. Usage is metered in credits. The Free plan is provided without charge under a monthly credit allowance; Builder and Pro are monthly subscriptions billed by Stripe, at the prices published on the pricing page, and are started from your dashboard.
3. Acceptable Use
You agree to use Contrie only for lawful purposes. You must not use the service to extract data in violation of any website's terms of service, scrape personal data without consent, or engage in any activity that could harm the service or its users. You are responsible for ensuring your use of the extracted data complies with applicable laws.
4. API Keys and Security
You are responsible for keeping your API keys secure. Do not share your keys publicly or embed them in client-side code. If you believe a key has been compromised, revoke it immediately from your dashboard and create a new one.
5. Usage Limits
Each plan has a monthly credit allowance. A request costs credits according to the work it needed; a refused request costs none. Usage resets on the first of each calendar month (UTC). On the Free plan, requests are rejected once the allowance is exhausted, until the next month or until you move to a paid plan. On a paid plan with an active subscription, overage is on by default: credits beyond the allowance are billed at $2.00 per 1,000, up to a monthly overage spending limit of $20 unless it is raised for your account; requests are rejected once that limit is reached. Unused credits do not roll over. Requests are also subject to per-minute rate limits and to the service capacity available at the time.
6. Availability and Support
We strive for high availability but do not guarantee uninterrupted service. We may perform maintenance with reasonable notice. The service is provided "as is" without warranties of any kind.
7. Payments, Cancellation and Refunds
Builder and Pro renew monthly through Stripe until cancelled, and the subscription fee is charged at the start of each billing period. Overage is metered as you use it and billed through Stripe on the subscription's invoice after the period it was used in, within the monthly overage spending limit in section 5. You can cancel from Manage billing on your billing dashboard, which opens Stripe's billing portal. A cancellation takes effect at the end of the current billing period. Until then, your plan's allowance and overage stay available; after it, the account is on the Free plan. Subscription fees, including for a partly used period, are not refunded automatically. Switching between Builder and Pro is not self-service yet: email support@contrie.com. If you believe a charge is wrong, tell support@contrie.com within 60 days of it; when we confirm a billing error, we correct it, by refund where needed. For any other billing question or a dispute, contact support@contrie.com first. Payments go through Stripe Managed Payments: Stripe, through Link, is the merchant of record, sends your receipts, and shows the charge on your statement as LINK.COM* CONTRIE. You can also manage the subscription at link.com and ask Link support for a refund; Stripe may refund a payment within 60 days of it.
8. Termination
We reserve the right to suspend or terminate accounts that violate these terms. Product-data deletion is a separate request and may wait for pending usage and billing reconciliation; records required for billing, disputes, security, and deletion evidence may be retained.
9. Contact
For questions about these terms, contact us at legal@contrie.com.